Grades are determined on a pass/fail basis. Examinations proctored are dictated by the Washington State DSHS, or EMS/ASHI, and are subject to passing thresholds of 80% correct responses or greater.

Student proficiency in specific subject areas covered within approved modules is determined by the instructor via classroom discussion/participation, or demonstration.

Student dismissal from a given course mid-module may be made at the discretion of the instructor for behavioral issues, non-participation, repeated failure to grasp course material, or any other reason deemed necessary by the instructor. Full monetary refunds will be made to students dismissed in such cases.

Students dismissed from a given course for behavioral reasons may be re-admitted only at the discretion of the Director, and only after careful review of information specific to the occurrence(s) in question.

Students with previous history of failure to pass/complete coursework for academic or participatory reasons will be allowed up to three attempts to re-enroll and satisfactorily complete a given course. In cases where an individual has failed to pass a given course for academic reasons after three attempts, any future re-admittance will be at the discretion of the Director.

Tardiness

Although accommodation will be attempted in the event of tardiness, if a student arrives more than 10 minutes late to a given class time, a remedial meeting or attendance time may be required at the discretion of the instructor.

Repeated tardiness to instructor-led course modules may result in dismissal from the course.

Absences

Absence from a given course, either in its entirety, or as a module within a course of longer duration will require either attendance for that module at a later date, or issuance of a refund for the cost of the course/module, after which time the student will have the option to re-enroll at their discretion and convenience.

No course completion certification will be issued until the student has satisfactorily completed all required coursework/modules for a given certification.

Makeup Work

As all modules of all courses currently available are instructor-led, either virtually or in-person, “makeup work” necessarily consists of attendance for the appropriate module at a later time/date. In the event that Conclave Healthcare Training seeks and is granted approval to offer courses or specific course modules in a virtual format where material is available in a pre-recorded format, and/or is pre-assigned to the student for completion at their convenience for later review by an instructor, attendance at any specific time for such modules will not be required, but will be completed at the student’s own pace.

Access to additional modules further in the course progression (in the case of multi-module courses) may be prohibited until “prerequisite” modules are satisfactorily completed by the student. If such amendments to the scope of available courses/work options are made at any point, CHT’s policies will be updated to reflect such options.

Refunds will be calculated using the official date of termination or withdrawal and the date designated on the current enrollment agreement executed with the student.

Refunds will be paid within thirty calendar days of the student’s official date of withdrawal or termination. As calendar days of instruction at CHT are generally topically based, and may lead to issuance of individual certificates for completion of a topical course which may itself be a requirement for completion of a full 75 hour training certificate, any individual course taught over the course of an instructional day which was not completed at the time of withdrawal/termination (in the case of emergency, or in cases of dismissal for disruptive behavior, for example) must be repeated by the student if applicable for credit/certification to be received.

Refunds issued due to withdrawal in the midst of a given course will be determined in amount by the terminal certificate received, even if additional instruction had/has been received by the student in the interim.

For example, if a student enrolls for the full available 75 hour curriculum leading to issuance of a training certificate needed to apply for the Washington State Home Care Aide licensure examination, attends a five (5) credit hour Safety and Orientation course (a certificate yielding course in itself) as part of this curriculum, and ,after that point, completes three (3) additional hours of the Core Basic curriculum (a certificate yielding course of multiple days duration), and then withdraws from the curriculum with no plans to return, the granted, prorated refund will be granted based on only the terminally issued certificate evidencing a completed five hour Safety and Orientation course, and not the fully attended total of eight hours of attended instruction in such a case.

Thus, the granted refund will be determined mathematically as follows:

• 525 USD/75 credit hours instruction = 7 USD per credit hour
• 8 credit hours instruction attended – 3 credit hours instruction attended not yielding a certificate due to non-completion = 5 credit hours instruction
• 5 credit hours instruction x 7 USD per credit hour = 35 USD
• 525 USD tuition – 35 USD for attended hours of instruction = 490 USD refund

Application/registration fees may be collected in advance of a student signing an enrollment agreement; however, all monies paid by the student shall be refunded if the student does not sign an enrollment agreement and does not commence participation in the program.

CHT will refund all money paid if the applicant cancels within five business days (excluding Sundays and holidays) after the day the contract is signed or an initial payment is made, as long as the applicant has not begun training; the applicant may request cancellation in any manner, in the event of a dispute over timely notice. The burden of proof rests on the applicant.

CHT may retain an established registration fee equal to ten percent of the total tuition cost, or one hundred dollars, whichever is less, if the applicant cancels after the fifth business day after signing the contract or making an initial payment. A “registration fee” is any fee charged by a school to process student applications and establish a student records system.

If training is terminated after the student enters classes, the school will retain the fees as established above.

If instruction in any program is discontinued after training has begun or if the school moves from one location to another, CHT will either:

• Provide students pro rata refunds of all tuition and fees paid; or
• Arrange for comparable training at another public or private vocational school. Students will have the opportunity to accept or reject comparable training in writing.

If CHT plans to discontinue a program it will notify the Washington Workforce Training and Coordination Board, and the affected students at least 3 business days in advance. The notification will be in writing, delivered by certified mail, and will contain the following information:

• The name, address, and telephone number of the person(s) designated to be the responsible party for CHT
• The name, Social Security number, address, and telephone number of the student(s)
• The program name and amount of tuition and/or fees charged
• The amount of tuition and/or fees paid to date
• Amount of class time left to complete the course or program

Additional self-reporting actions will be undertaken by CHT in the event of above scenarios, as to comply with WAC 490-105-210